Terms, Conditions & Privacy Policy

Please read these Terms and Conditions carefully before making a booking. These terms apply to all services provided by The Bergen Historian.

1. BOOKING AND CONFIRMATION

For bookings made through the online booking systems (TripAdvisor or GetYourGuide), see the booking platform`s policies.

For private, customized, or special-request tours arranged outside the online booking system, the booking becomes binding once it has been confirmed by us in writing via email.

By making a booking, the customer accepts these Terms and Conditions in full.

We recommend booking at least two weeks in advance for private and customized tours.

2. PAYMENT AND PARTICIPANTS

All prices are stated in Norwegian kroner (NOK). Payment is collected via booking platforms (open tours) or via invoice.

3. CANCELLATIONS AND CHANGES

A full refund will be provided for cancellations of private tours made up to 48 hours before the scheduled tourstart time, excluding any agreed customization fees.

Cancellations made less than 48 hours before the tour start time, as well as failure to attend, will be charged in full and are not eligible for a refund.

This policy also applies in cases where participants are unable to attend due to illness, personal circumstances, travel delays, transportation disruptions, or other events beyond the participant’s control. Participants are therefore encouraged to obtain appropriate travel insurance.

If we are required to cancel a tour due to illness affecting the tour provider or guide, severe weather conditions, or other unforeseen circumstances preventing the tour from taking place, participants will be offered either a rescheduled tour or a full refund.

For open tours, please see policies listed on the booking platform.

4. TOUR OPERATION AND RESPONSIBILITY

Tours normally operate in all weather conditions.

Participants are responsible for ensuring that they are physically able to participate and for wearing appropriate clothing and footwearsuitable for the weather and terrain.

Participation is at the participant’s own risk. To the fullest extent permitted by applicable law, The Bergen Historian shall not be liable for any loss, injury, damage, delay, or inconvenience arising from circumstances beyond our reasonable control.

Participants are responsible for arranging their own travel insurance and for safeguardingtheir personal belongings during the tour.

5. PRIVACY

The information provided by the customer will be used solely for the purpose of processingthe booking, communicating regarding the service, and delivering the tour.

We do not sell, rent, or share personal data with third parties except where necessary to provide the service, comply with legal obligations, or where consent has been given.

Personal data Is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

1. Data Controller

The Bergen Historian is responsible for processing your personal data.

Contact:

• Email: post@thebergenhistorian.com

• Phone: +47 48064028

• Business ID: 937833121 and 937833156

2. What Data We Collect

We collect only the information needed to provide our services:

• Name

• Contact details (email, phone number)

• Booking details (date, type of tour, number of participants)

•Invoices

• Any additional information you voluntarily provide (e.g. safety or dietary notes)

3. Purpose of Processing

We use your personal data to:

• Manage bookings and provide guided tours and activities

• Communicate with you about your booking

• Process payments and refunds

• Provide customer support

• Meet legal accounting obligations

• Send marketing (only with your consent)

4. Legal Basis

We process personal data based on:

• Contract (your booking)

• Legal obligations (accounting laws)

• Consent (marketing and optional communications)

5. Payments

Payments are processed through booking platforms, or through invoices.

6. Data Sharing

We only share personal data when necessary to deliver our services:

• Wix.com Ltd. (website, forms)

• Accounting services if required by law

All third parties act as data processors under GDPR-compliant agreements.

7. Data Retention

We store personal data only as long as necessary

8. Your Rights

You have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion (where legally allowed)

• Withdraw consent

• File a complaint with the Datatilsynet

9. Security

We use appropriate technical and organizational measures to protect your data.

10. Changes

We may update this policy from time to time. The latest version will always be available onour website.

11. Contact

The Bergen Historian

Email: post@thebergenhistorian.com
Phone: +47 480 64 028